Refund Policy

At Vee Designs, we take pride in the quality and craftsmanship of our handmade glass products. If you're not completely satisfied with your purchase, we're here to help.

Returns

To initiate a return, please contact us at CeeVeeGlassworks@gmail.com within 14 days of receiving your item.
Items must be returned in their original condition, unused, and in the original packaging.
Unfortunately, we cannot accept returns on custom or personalized orders unless they arrive damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-7 business days.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged or defective, contact us immediately at CeeVeeGlassworks@gmail.com with photos of the issue, and we’ll work to make it right.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order.

Non-Refundable Items

Gift cards.
Sale or clearance items.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made a mistake with your order.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

Contact Us

If you have any questions about our refund policy, please email us at CeeVeeGlassworks@gmail.com.